Terms of Service

By accessing or using Extraudinary (the "Service"), you confirm that you are at least 18 years old (or have the consent of a parent or guardian), that you have read and understood these Terms, and that you agree to be legally bound by them.

If you do not agree with any part of these Terms, you must stop using the Service immediately.

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice within the Service. Continued use after notification constitutes acceptance of the updated Terms.

What Extraudinary provides

Extraudinary is an AI-powered speech and presentation practice platform. It enables you to record yourself delivering presentations, engage in real-time voice conversations with an AI conversation partner, and receive automated feedback on your communication — including tone, pacing, clarity, filler words, and delivery confidence.

What Extraudinary is NOT

• Not professional career counselling or coaching
• Not a substitute for a qualified human coach, recruiter, or career advisor
• Not a psychometric assessment or employment evaluation tool
• Not a guarantee of interview success, job offers, or presentation outcomes
• Not legal or employment advice of any kind

AI feedback may not account for company-specific culture, industry-specific norms, or context-dependent nuances. You should review AI feedback critically and consult qualified professionals for important career or communication decisions.

AI-generated content limitations

While we continuously improve our AI systems, Extraudinary does not warrant that feedback will be 100% accurate, that the AI conversation partner will always respond appropriately in every scenario, or that voice transcription will be error-free in all conditions (including with strong accents, background noise, or non-standard speech patterns).

Eligibility

You must be at least 18 years of age to create an account. By registering, you represent that all information you provide is accurate, current, and complete.

Account security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at support@extraudinary.com if you become aware of any unauthorised access to your account. You are responsible for all activity that occurs under your account.

Authentication

Extraudinary uses Clerk for account authentication. Your use of Clerk's services is also subject to Clerk's Terms of Service. We access your Clerk user ID solely for authentication and account management purposes.

One account per person

You may not create multiple accounts to circumvent credit limits, suspensions, or any other restriction. Accounts are personal and non-transferable.

4.1 Solo practice sessions

Extraudinary is designed as a solo practice tool. When you use the live AI conversation feature, you are conversing with an AI system — not a human. By starting a session, you consent to the recording of your own voice for the purpose of feedback and playback.

4.2 Two-sided recording

Extraudinary captures both sides of an AI conversation — your microphone input and the AI's audio output — and combines them into a single recording. This enables you to review the full conversation as it happened. The AI's voice is computer-generated and does not belong to any real person.

4.3 Recording others

If other people are physically present while you use Extraudinary (for example, practising in a shared space), you are responsible for informing them that recording is occurring and obtaining their consent where required by applicable law.

Do not use Extraudinary to record real job interviews, client calls, business meetings, or any other conversation with real people without first:

• Understanding the recording consent laws in your jurisdiction (one-party vs. all-party consent states and countries)
• Obtaining explicit consent from all participants
• Reviewing your employer's or organisation's recording policies

Extraudinary accepts no liability for your violation of recording consent laws. If you breach recording laws, you alone bear the legal consequences.

4.4 Consent acknowledgment

By using the recording feature, you acknowledge that you understand the recording consent laws in your jurisdiction, that you have obtained all necessary consents where required, and that you release Extraudinary from any liability arising from recording law violations.

5.1 What we collect

• Voice recordings and audio files from your sessions
• Transcripts generated from your speech
• Session metadata (date, time, duration, scenario type)
• AI-generated feedback, scores, and analysis
• Account information provided via Clerk (name, email)
• Usage data (features used, pages visited) for product improvement
• Device and browser information for technical support

5.2 How we store your data

Recordings are stored on Google Cloud Storage with encryption at rest (AES-256) and in transit (TLS). Session metadata and account data are stored in our PostgreSQL database. All data is protected by access controls and authentication via Clerk.

5.3 Data sharing

• We do not sell your personal data to any third party
• We do not share your data with marketers or advertisers
• We share data with service providers (Google Cloud, Stripe, Clerk, Deepgram, ElevenLabs) only to the extent necessary to provide the Service, under contractual confidentiality obligations
• We may disclose data to law enforcement if required by valid legal process

5.4 AI training

We do not use your recordings or transcripts to train AI models. If you set up voice cloning, your voice samples are used only to create your own voice clone.

5.5 Data retention

Recordings and session data are retained while your account is active. If you delete your account, your data is permanently deleted within 90 days. You may also delete individual recordings at any time from your account.

5.6 Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security and accept no liability for unauthorised access that occurs despite our reasonable precautions.

In the event of a notifiable data breach under the Singapore Personal Data Protection Act (PDPA), we will notify the Personal Data Protection Commission (PDPC) within 3 business days of assessment, and notify affected individuals promptly where the breach is likely to cause significant harm. We will also comply with any additional notification requirements under applicable laws in other jurisdictions.

5.7 Biometric data notice

Voice recordings may constitute personal data of a sensitive nature under Singapore's Personal Data Protection Act (PDPA) and may be treated as biometric identifiers under laws in other jurisdictions. We treat voice data as sensitive personal data and handle it accordingly. By using Extraudinary, you provide your express consent to the collection and processing of your voice data for the purpose of providing practice sessions and AI feedback, in accordance with the PDPA and applicable law.

To exercise rights regarding your voice data (access, correction, withdrawal of consent, or data portability), contact privacy@extraudinary.com.

6.1 Singapore users — Personal Data Protection Act (PDPA)

Extraudinary is based in Singapore and complies with the Personal Data Protection Act 2012 (PDPA), as amended by the Personal Data Protection (Amendment) Act 2020, administered by the Personal Data Protection Commission (PDPC).

We collect, use, and disclose your personal data only for purposes that a reasonable person would consider appropriate in the circumstances, and only with your consent or as otherwise permitted by the PDPA. Where we rely on deemed consent or legitimate interests, we take steps to ensure your rights are not unduly prejudiced.

Your rights under the PDPA

You have the right to:

• Access — request information about the personal data we hold about you and how it has been used or disclosed in the past 12 months
• Correction — request that we correct personal data that is inaccurate, incomplete, or misleading
• Withdrawal of consent — withdraw consent at any time with reasonable notice, subject to legal or contractual restrictions; note that withdrawing consent may affect our ability to provide the Service
• Data portability — request transmission of your personal data to another organisation in a commonly used machine-readable format, where applicable under the PDPA

To exercise any of these rights, email privacy@extraudinary.com. We will acknowledge your request within 10 business days and respond substantively within 30 calendar days.

If you believe we have violated your rights under the PDPA, you may lodge a complaint with the PDPC at pdpc.gov.sg.

Where we transfer your personal data outside Singapore (including to our service providers in the United States), we require comparable standards of protection in accordance with the PDPA's transfer limitation obligation.

6.2 EU, EEA, and UK users (GDPR)

If you are located in the EU, EEA, or UK, the General Data Protection Regulation (GDPR) also applies. Our lawful bases for processing include consent, contract performance, legitimate interests, and legal obligation. In addition to the rights above, you have the right to erasure, restriction of processing, and to object to processing based on legitimate interests. You may lodge a complaint with your local supervisory authority. Contact privacy@extraudinary.com to exercise GDPR rights; we will respond within 30 days.

6.3 California residents (CCPA/CPRA)

California residents have the right to know, access, correct, delete, and opt out of the sale or sharing of personal information. We do not sell your personal data. To submit a CCPA request, email privacy@extraudinary.com. We will respond within 45 days.

You agree not to use Extraudinary to:

7.1 Illegal activities

• Violate any applicable law or regulation
• Record others without consent where required by law
• Engage in fraud, misrepresentation, or identity theft
• Harass, threaten, or discriminate against any person
• Transmit malware, viruses, or harmful code

7.2 Misuse of the platform

• Scrape, crawl, or extract data from the Service without authorisation
• Reverse-engineer, decompile, or attempt to access the underlying systems
• Interfere with or disrupt the Service's infrastructure
• Create multiple accounts to circumvent limits or suspensions
• Impersonate another person or organisation
• Use the Service for any commercial purpose without written consent

7.3 Prohibited content

• Hate speech, discriminatory content, or content promoting violence
• Sexually explicit or harassing content
• Confidential third-party information you do not have the right to disclose
• Personally identifiable information of others without consent
• Defamatory, false, or misleading content

7.4 Enforcement

Violations may result in warnings, suspension, or immediate account termination, forfeiture of unused credits, and referral to law enforcement where appropriate. You may appeal a suspension by emailing support@extraudinary.com within 30 days.

8.1 Your content

You retain ownership of the recordings you create and the content you submit. By using the Service, you grant Extraudinary a non-exclusive, worldwide licence to store, process, and analyse your content solely for the purpose of providing the Service (including generating feedback and enabling playback). This licence ends when you delete your content or close your account.

8.2 Service content

All content forming part of the Service — including the AI conversation system, feedback algorithms, interface design, logo, and brand — is owned by Extraudinary or its licensors. You may not reproduce, distribute, or create derivative works from Service content.

8.3 Feedback and suggestions

Any feedback or suggestions you provide about the Service may be used by Extraudinary without compensation, attribution, or restriction.

8.4 Third-party services

Extraudinary integrates with third-party services including Clerk (authentication), Google Cloud Storage (file storage), Deepgram (speech-to-text), ElevenLabs or Cartesia (text-to-speech), Google Gemini or Anthropic Claude (AI language model), and Stripe (payments). Each is subject to its own terms and privacy policy.

9.1 Credit system

Credits are virtual units used to access Extraudinary practice sessions and features. Each session type costs a specified number of credits, shown before you start. Credits are purchased in advance via Stripe. New accounts receive complimentary credits upon registration.

9.2 Purchasing credits

Credits are purchased at the prices listed on the platform at the time of purchase. Prices may change with 30 days' notice. All purchases are charged in advance. Payment is processed by Stripe and subject to Stripe's terms.

9.3 Credit expiry

Purchased credits expire 12 months from the date of purchase if unused. Complimentary credits have a shorter validity period shown in your account. Expired credits are non-refundable.

9.4 Refund policy

All credit purchases are generally non-refundable. Refunds or credit restoration may be issued in the following circumstances:

• A technical failure on our side prevented you from completing a session (must be reported within 7 days)
• A duplicate charge or payment processing error occurred
• Applicable consumer law requires a refund (for example, EU consumers exercising statutory cooling-off rights within 14 days, where the Service has not been fully used)

To request a refund, email support@extraudinary.com with your order number, date of purchase, and reason. We will review requests within 10 business days. Approved refunds are returned to your original payment method within 5–10 business days.

9.5 Failed sessions

If a session fails due to an infrastructure fault on our side, credits used for that session will be restored to your account automatically or upon request. This does not apply where failure is caused by your internet connection, browser, or device.

9.6 Taxes & GST

Prices displayed on the platform are exclusive of Singapore Goods and Services Tax (GST) unless otherwise stated. GST will be applied where required by Singapore law. If you are purchasing as a business registered for GST, please provide your GST registration number. You are responsible for any other applicable taxes in your jurisdiction.

10.1 As-is service

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. EXTRAUDINARY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT AI FEEDBACK WILL BE ACCURATE OR APPLICABLE TO YOUR SITUATION; OR THAT THE SERVICE WILL MEET YOUR EXPECTATIONS.

10.2 Exclusion of damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXTRAUDINARY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS OR REVENUE; LOSS OF DATA; FAILURE TO OBTAIN A JOB OFFER OR OTHER CAREER OUTCOME; LOSS OF BUSINESS OPPORTUNITY; OR ANY OTHER LOSS ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Cap on liability

IN NO EVENT SHALL EXTRAUDINARY'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO EXTRAUDINARY IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) SGD 150 (OR THE LOCAL CURRENCY EQUIVALENT).

10.4 Essential basis

You acknowledge that these limitations reflect a fair allocation of risk, that Extraudinary would not provide the Service at its current pricing without them, and that these limitations will apply regardless of the form of action, whether in contract, tort, or otherwise.

10.5 Exceptions

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

You agree to indemnify, defend, and hold harmless Extraudinary and its owners, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law, including recording consent laws
• Your content or recordings
• Any claim that your use of the Service infringes a third party's rights
• Your use of AI feedback in real-world decisions, including career or employment decisions

This indemnification obligation survives termination of your account and these Terms.

12.1 Your right to terminate

You may close your account at any time by contacting support@extraudinary.com. Termination takes effect immediately. Unused credits are forfeited and non-refundable upon termination. Your data will be handled per Section 5.5.

12.2 Our right to terminate or suspend

We may suspend or terminate your account immediately if you violate these Terms, engage in illegal activity, or if we reasonably suspect fraudulent use. For terminations not related to a violation, we will provide 30 days' notice where practicable.

12.3 Effect of termination

Upon termination: your access to the Service ends immediately; unused credits are forfeited; and your content is deleted per our data retention policy. The following sections survive termination: Intellectual Property, Limitation of Liability, Indemnification, Disputes & Governing Law, and General Provisions.

13.1 Informal resolution

Before initiating any legal claim, please contact us at legal@extraudinary.com and give us 30 days to resolve the dispute informally. Most issues can be resolved this way.

13.2 Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. This does not affect any mandatory statutory rights you have under the laws of your country of residence.

13.3 Jurisdiction

Any disputes arising from these Terms or the Service that cannot be resolved informally shall be subject to the non-exclusive jurisdiction of the courts of Singapore. We encourage parties to consider mediation through the Singapore Mediation Centre (SMC) or Singapore International Mediation Centre (SIMC) before commencing litigation.

13.4 Limitation period

Any claim arising from your use of the Service must be brought within two years of the event giving rise to the claim, or you waive the right to bring such a claim to the fullest extent permitted by law.

We may update these Terms at any time. We will notify you of material changes at least 30 days in advance via email or a prominent notice in the Service.

If you do not agree with the updated Terms, you may close your account before the effective date of the changes. Continued use of the Service after that date constitutes acceptance of the updated Terms.

Minor changes (such as corrections, clarifications, or changes required by law) may take effect immediately.

Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Extraudinary regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will continue in full force and effect.

No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right.

Assignment

You may not assign or transfer your account or rights under these Terms without our prior written consent. We may assign these Terms or our rights under them to a successor entity without your consent.

Contact

For legal notices: legal@extraudinary.com
For privacy and data requests: privacy@extraudinary.com
For general support: support@extraudinary.com