How can we help?
Get help with your account, your practice sessions and connecting Extraudinary to an AI assistant such as Claude or ChatGPT.
Contact us
Email support@extraudinary.com with any question or problem. It helps to include the email address you sign in with, what you were doing and roughly when it happened. If it's about an AI assistant, tell us which one.
For privacy and data requests, email privacy@extraudinary.com.
Connect your AI assistant
You can connect Extraudinary to Claude, ChatGPT or any assistant that supports remote MCP servers. Your assistant can then review your feedback and progress, suggest what to practise next and save scripts for you to rehearse.
- In your assistant's connector or app settings, find Extraudinary, or add a custom connector with the server URL https://api.extraudinary.com/mcp.
- Sign in with your Extraudinary account when asked.
- Review the permissions on the consent screen and approve them.
- Ask something like “How did my last practice go?”
The Developers page lists everything your assistant can do and what it can see.
Sign-in fails or access is denied
- Check that your email address is verified. Sign in at extraudinary.com and follow the prompt if it asks you to verify.
- If your assistant keeps asking you to sign in, remove the connector and add it again.
Your assistant can't find your sessions
Your assistant sees your own sessions in your personal space and in workspaces you still belong to. Check that you signed in with the account you practise with. Scores for a new session appear once its feedback is ready in Extraudinary.
Disconnect your assistant
Remove the Extraudinary connector in your assistant's settings. Your assistant then can't read your practice data or save scripts. Your assistant's provider handles data it already received under its own privacy policy.
Practice sessions and credits
- If a session fails because of a problem on our side, email us within 7 days and we'll restore the credits it used.
- Your Account page shows your credit balance, purchase history and billing.
- You can delete individual recordings from your session history at any time.
The FAQ answers common questions about practice, feedback, credits and privacy.
Your account
To delete your account, use “Delete account” in your Account settings, or email privacy@extraudinary.com. See our Privacy Policy for how we handle your data.